Support Policy Page


Vigneshwara silks at its own cost guarantees to deliver products to all cities across India and states all over India. vigneshwara silks shall not be liable for delays resulting from incomplete address listings. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.

To ensure safe delivery of all products, the same are double packed in waterproof and corrugated box. All orders are shipped by the best transport/courier agencies and home delivered within approximately 3-5 working days after dispatch of the shipment.

Since transport/courier agencies do not deliver to P.O. Box address, customers are requsted to provide full address with pincode /zipcode. NOTE :Billing Adderss shall mean the address where a customer recevies the credit card bills. Shiping address shall mean the address where the order shall have to be deliverd.

Generally no deliveries can be made on Saturdays and Sundays. However, in case of emergency, solely at the discretion of vigneshwara silks, delivery may be made on Saturdays.

Vigneshwara silks uses the services of the best transport/courier agencies such as USPS,DHL,TNT,Speed post etc,which deliver within 48-72 hours in all Major cities of India.

In case customer wishes to avail other alternate shipping options, vigneshwara silks may then suggest other options.On special request,vigneshwara silks may also provide special quotes for shipping,in case merchandise order amount is large.Customer may send email to vigneshwara silks for further details.

In case of multiple orders,customer may receive the same separately,depending on product availbility and shipping locations.

All products shall be shipped from India.

Vigneshwara silks shall not give any refund, returns, replacement and exchange for reason of delay caused due to the carrier agency. However, at its sole discretion, vigneshwara silks may agree to provide credit which may be used for future orders.

Vigneshwara silks shall intimate by email,in case of delay in shipping due to un-availability of stock or due to unusual delay in filling on order.


Aganist each product on website,an approximate time for shipment has been provided ;which are merely indicative. Products may be shipped either earlier or later depending on availability of product and other factors.

In Order to get an accurate estimate of shipment time, kindly email the order number or item codes.

As far as possible, product orders shall be processed within 48-72 hours of the order being placed within 48-72 hours of the order being placed with vigneshwara silks. Expected shipment time is 7-15 business days,all other factors being optimum.


All orders sent by vigneshwarasilks are fully insured at no extra cost to customers.

In case of loss of order while ‘in transit’,vigneshwarasilks shall re-processthe order.

However, vigneshwarasilks shall not be responsible for loss of packages during transit or any damages to package (full or partial),once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.


vigneshwarasilks shall provide details of shipment via email alerts to the customer,once package is handed across to the carrier agency.The email alerts shall contain the transport/courier agency’s website details along with tracking number and expected date of delivery.The customer may use the said details to keep a check on status of the package.

Please note that tracking numbers for orders shipped may take up to 24 business hours to become active on the websites.


Postal addreses as provided by the customer may be changed within 24 hours of placing of Order,and not later;by making the said request via email


Ready to Ship Section is a special section that allows the customer to place a last minute order ensuring the delivery of the product within the next 5-7 days.In case the order needs customization,additional 7-10 days shall be required for delivery.

This provision is applicable only to the specified products as listed under the ‘Express Section’ of the website.